London Borough of Croydon (202016200)
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202107191)
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
London & Quadrant Housing Trust (202114451)
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
London Borough of Hounslow (202128145)
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
London & Quadrant Housing Trust (202125466)
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
London & Quadrant Housing Trust (202120367)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
London & Quadrant Housing Trust (202014712)
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
The complaint is about the landlord’s response to the resident’s reports about his front door.
London & Quadrant Housing Trust (202122410)
The complaint concerns how the landlord handled repairs to a window in the property.
London & Quadrant Housing Trust (202106643)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.
London & Quadrant Housing Trust (202116813)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.
London & Quadrant Housing Trust (202110036)
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
London & Quadrant Housing Trust (202101154)
The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.
London & Quadrant Housing Trust (202017368)
The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202106689)
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
London & Quadrant Housing Trust (202014001)
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
London & Quadrant Housing Trust (202114197)
The complaint is about the landlord's handling of the damage to the resident's balcony.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)