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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "london" × Year: 2021 × Outcome: Reasonable_Redress ×

Showing 17 of 18,103 decisions matching "london"

Decisions

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London & Quadrant Housing Trust (202002239)

29 Dec 2021 Case 202002239 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202011329)

23 Dec 2021 Case 202011329 Reasonable Redress Old Property Condition migrated-2025

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202107922)

22 Dec 2021 Case 202107922 Reasonable Redress Health and Safety (inc. building safety)

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202010785)

17 Dec 2021 Case 202010785 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202012424)

3 Dec 2021 Case 202012424 Reasonable Redress Old Property Condition migrated-2025

The complaint concerns how the landlord handled the resident’s charges for energy usage.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202016813)

27 Nov 2021 Case 202016813 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202012533)

19 Nov 2021 Case 202012533 Reasonable Redress Old Property Condition migrated-2025

This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202104391)

8 Nov 2021 Case 202104391 Reasonable Redress Old Property Condition migrated-2025

REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202108116)

2 Nov 2021 Case 202108116 Reasonable Redress Managing Relations

The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

London Borough of Croydon (202008020)

26 Oct 2021 Case 202008020 Reasonable Redress Financial

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202007697)

30 Sep 2021 Case 202007697 Reasonable Redress Managing Relations

The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202102187)

16 Sep 2021 Case 202102187 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the level of compensation the landlord offered the resident for repair delays.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202103724)

13 Sep 2021 Case 202103724 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202100892)

16 Jun 2021 Case 202100892 Reasonable Redress Estate Management

The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the resident’s request to receive a copy of a surveyor’s report following an inspection of the building.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (201909237)

26 May 2021 Case 201909237 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in activating her rent account.

Read the original Housing Ombudsman decision via the title.

London Borough of Hackney (201914186)

26 Feb 2021 Case 201914186 Reasonable Redress Local Authority / ALMO or TMO

REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant H T (201908355)

4 Feb 2021 Case 201908355 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the amount of compensation it subsequently offered.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)