Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202440999 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Leaseholder Date 22 June 2026 Background The leaseholder lives in a ground floor flat, which was a semi-detached […]
Decision Case ID 202338466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident agreed to join a government backed energy efficiency […]
Decision Case ID 202311576 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident reported rodent infestation in her property and believed a […]
Decision Case ID 202452382 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported several concerns to the landlord about the […]
Decision Case ID 202503495 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 20 May 2026 Background The landlord sent the 2023/24 service charge actuals on 27 November […]
Decision Case ID 202417879 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background In February 2023, the resident contacted the landlord to query why it was charging […]
Decision Case ID 202413054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord about a sinkhole which appeared […]
Decision Case ID 202322687 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident contacted the landlord to report concerns about the […]
Decision Case ID 202344536 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported several issues to the landlord. These included […]
Decision Case ID 202536910 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The complaint concerns the landlord’s handling of the resident’s reports of […]
Decision Case ID 202525933 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The tenancy started in 2008 and the kitchen was replaced in […]
Decision Case ID 202340234 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 1 May 2026 Background The resident reported the communal bin store lighting for […]
Decision Case ID 202415919 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident was unhappy with the landlord’s refusal to allow […]
Decision Case ID 202337325 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident moved into the new build property in November […]
Decision Case ID 202344571 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident lives in a house with a garden. […]
Decision Case ID 202538622 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 2-bed house with a cellar. What […]
Decision Case ID 202403276 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported damp and mould in her porch on 22 […]
Decision Case ID 202501083 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident’s daughter complained on her behalf to the […]
Decision Case ID 202427590 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The resident lives in a flat. She complained the landlord replaced an […]
Decision Case ID 202451559 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident complained that the landlord had cancelled a […]
Decision Case ID 202531124 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 April 2026 Background The landlord charged the resident £333.39 for removing carpets […]
Decision Case ID 202403165 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident reported a leak from her bathroom in December […]
Decision Case ID 202503630 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident complained to the landlord on 3 […]
Decision Case ID 202452244 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In January 2025, the landlord’s contractor visited the property to […]
Decision Case ID 202348261 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The landlord installed new windows and doors at the resident’s property […]
Decision Case ID 202543767 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The property is a 2-bedroom house. The resident has said […]
Decision Case ID 202503756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background In August 2024, the resident asked the landlord to replace […]
Decision Case ID 202409479 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Shared ownership Date 31 March 2026 Background The resident lives in a first floor flat in […]
Decision Case ID 202343265 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident has said he had been raising concerns about […]
Decision Case ID 202419392 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident complained to the landlord in June 2024 as she […]
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
Decision Case ID 202409485 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Following a kitchen refit, the resident reported that water was coming through […]
Decision Case ID 202502192 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident told the landlord in August 2024 […]
Decision Case ID 202329267 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident was unhappy with the landlord’s delay in repairing damage to […]
Decision Case ID 202503999 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a communal radiator repair on 24 […]
Decision Case ID 202310765 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 25 March 2026 Background Following water ingress in the bedroom, the resident’s daughter submitted an insurance […]
Decision Case ID 202327579 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident has mental health issues and is immunocompromised. At the […]
Decision Case ID 202514685 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The landlord installed a new boiler in the resident’s […]
Decision Case ID 202528810 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident is vulnerable because of physical and mental ill-health. […]
Decision Case ID 202345190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 March 2026 Background The resident lives in a newly built flat under a […]
Decision Case ID 202345681 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The landlord visited the resident to discuss an allegation made […]
Decision Case ID 202407351 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an issue with his under-cabinetkitchen lights on […]
Decision Case ID 202337420 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident’s tenancy was due to start on 21 November […]
Decision Case ID 202341323 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 2-bedroom flat with her partner […]
Decision Case ID 202401047 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a house. While repairing the neighbour’s […]
Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident received a rent change letter in May […]
Decision Case ID 202340660 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background In August 2023, the landlord was made aware that the […]
Decision Case ID 202405024 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident raised concerns about outstanding repairs and the […]
Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident complained that the landlord was not effectively responding to […]
Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident intermittently reported antisocial behaviour (ASB) from 2017. The […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |