Paragon Asra Housing Limited (202311128)
This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Places for People Group Limited (202228963)
The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.
Stonewater Limited (202220809)
The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.
Clarion Housing Association Limited (202337611)
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.
GreenSquareAccord Limited (202334620)
The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.
One Manchester Limited (202332199)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Regenda Limited (202410072)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.
Bromford Housing Group Limited (202302825)
The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.
Clarion Housing Association Limited (202413672)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
LiveWest Homes Limited (202306780)
The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also considered the landlord’s handling of the related complaint.
Incommunities Limited (202310043)
The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.
LiveWest Homes Limited (202300625)
The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning.
Platform Housing Group Limited (202328275)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Stonewater Limited (202234676)
The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the landlord’s complaint handling
Stonewater Limited (202314128)
The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal areas.
Clarion Housing Association Limited (202310522)
The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Paradigm Housing Group Limited (202324683)
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
Hexagon Housing Association Limited (202307744)
The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.
Hyde Housing Association Limited (202230105)
The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.
A2Dominion Housing Group Limited (202304405)
This complaint is about the landlord’s handling of reports about drain blockages and smells.
Cobalt Housing Limited (202410694)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.
Bromford Housing Group Limited (202301992)
The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.
The Riverside Group Limited (202234246)
REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202307928)
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
Orbit Group Limited (202411766)
The complaint is about the landlord’s handling of a missed heating contractor appointment.
Stonewater Limited (202403307)
The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.
Onward Homes Limited (202228606)
The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.
Clarion Housing Association Limited (202346798)
This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Platform Housing Group Limited (202331822)
The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an acceptable behaviour contract.
Orbit Group Limited (202347277)
The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.
Regenda Limited (202342306)
The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.
Karbon Homes Limited inc Byker Community Trust (202346160)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.
Estuary Housing Association Limited (202310898)
This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
Hyde Housing Association Limited (202216639)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Cottsway Housing Association Limited (202303048)
The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202214511)
REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Homes Plus Limited (202233833)
The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.
Orbit Group Limited (202226086)
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
Rochdale Boroughwide Housing Limited (202308691)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
The Guinness Partnership Limited (202315404)
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Onward Homes Limited (202305336)
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
Connexus Homes Limited (202324193)
The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint handling.
The Guinness Partnership Limited (202224892)
The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint.
Hexagon Housing Association Limited (202302818)
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
Stonewater Limited (202233117)
The complaint is about the landlord’s handling of repairs in the property.
Connexus Homes Limited (202227752)
The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.
Clarion Housing Association Limited (202331902)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202307331)
The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.
Onward Homes Limited (202234079)
The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.
Orbit Group Limited (202306179)
The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)