Stockport Homes Limited (202213837)
This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Torus62 Limited (202208222)
The complaint is about the condition of the property at the start of the tenancy.
Abri Group Limited (202126676)
The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.
Habinteg Housing Association Limited (202201709)
The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.
Homes Plus Limited (202222673)
The complaint is about the time taken to prepare the property at the start of the tenancy.
Hyde Housing Association Limited (202219192)
The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.
Clarion Housing Association Limited (202229270)
The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling.
Women’s Pioneer Housing Limited (202212180)
The complaint is about the landlord’s management of the resident’s rent account.
The Guinness Partnership Limited (202207616)
The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint.
Stonewater Limited (202202095)
The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy.
Hyde Housing Association Limited (202112348)
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
The Guinness Partnership Limited (202213395)
The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.
Places for People Group Limited (202220651)
The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in relation to his decant.
Clarion Housing Association Limited (202202829)
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
Guinness Housing Association Limited (202311620)
The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.
Warwickshire Rural Housing Association Limited (202216128)
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
Paradigm Housing Group Limited (202205948)
The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.
Platform Housing Group Limited (202208346)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording equipment. The landlord’s handling of the resident’s formal complaint.
Yorkshire Housing Limited (202201531)
The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.
Aster Group Limited (202104588)
The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.
One Housing Group Limited (202218055)
The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his property between October and December 2022. associated complaint.
One Housing Group Limited (202213037)
The complaint is about the landlord’s handling of the sales process for the resident’s property.
The Guinness Partnership Limited (202209343)
The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a …
The Housing Plus Group Limited (202215056)
The complaint is about the landlord’s handling of the resident’s staircasing application.
Longhurst Group Limited (202121961)
The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.
Accent Housing Limited (202221854)
The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the landlord.
Grand Union Housing Group Limited (202120857)
The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.
Clarion Housing Association Limited (202205171)
The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.
Plus Dane Housing Limited (202218640)
The complaint is about the landlord’s handling of the resident’s right to acquire application.
A2Dominion Housing Group Limited (202210846)
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
Guinness Housing Association Limited (202210275)
The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.
‘Johnnie’ Johnson Housing Trust Limited (202223385)
The complaint concerns how the landlord handled the renewal of the kitchen in the property.
Clarion Housing Association Limited (202207384)
REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Group Limited (202009566)
The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.
Platform Housing Group Limited (202215851)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.
Origin Housing Limited (202116215)
The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys to the bin store and meter cupboards. The landlord’s handling of the resident’s concerns about foul smells and fly infestations and not being notified of the problem prior to moving …
Stonewater Limited (202215713)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom.
Bromford Housing Group Limited (202215674)
The complaint concerns the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202117029)
The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.
East Midlands Housing Group Limited (202215290)
The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.
Midland Heart Limited (202209417)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
One Manchester Limited (202208677)
The complaint is about the landlord’s handling of repairs at the property.
Stonewater Limited (202215389)
The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.
Vivid Housing Limited (202209862)
The complaint is about the resident’s concerns of asbestos in the property.
Orbit Housing Association Limited (202216378)
The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.
Clarion Housing Association Limited (202112113)
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Peak District Rural Housing Association Limited (202208459)
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Platform Housing Group Limited (202125368)
This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.
Platform Housing Group Limited (202117482)
The complaint is about the landlord’s handling of the resident’s defect repair reports.
Red Kite Community Housing Limited (202117272)
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)