Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
B3 Living Limited (202012594)
The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Orbit Group Limited (202014537)
The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.
Paradigm Housing Group Limited (202015699)
The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.
Onward Homes Limited (202017410)
The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.
Midland Heart Limited (202017042)
The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty water pump and the subsequent pump replacement. how landlord staff …
Clarion Housing Association Limited (202014623)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.
Network Homes Limited (202115065)
The complaint is about:
Network Homes Limited (202106191)
The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.
Midland Heart Limited (202103806)
The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.
Regenda Limited (202101190)
The complaint is about the landlord’s response to the resident’s reports about her service charge account.
Clarion Housing Association Limited (202101927)
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
Metropolitan Housing Trust Limited (202101759)
The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.
Sanctuary Affordable Housing Limited (201914180)
The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the resident. The landlord’s complaint handling, including delays in responses.
Metropolitan Housing Trust Limited (202005072)
The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation policy.
Network Homes Limited (202104214)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Hyde Housing Association Limited (202012309)
The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.
Vivid Housing Limited (202104108)
The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.
Places for People Homes Limited (201914946)
The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.
Clarion Housing Association Limited (202001355)
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred in 2018. Response to the resident’s request for compensation for …
One Housing Group Limited (202110942)
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Richmond Housing Partnership Limited (202004009)
This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.
Vivid Housing Limited (202100151)
REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202009298)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Thames Valley Housing Association Limited (202016953)
The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (202014589)
The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.
Clarion Housing Association Limited (202016583)
The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to his home. He felt his family was at risk as …
Clarion Housing Association Limited (202008232)
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299)
The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
Wandle Housing Association Limited (202014677)
The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.
Guinness Housing Association Limited (202012044)
This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.
Platform Housing Group Limited (202108975)
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
Hyde Housing Association Limited (201910352)
This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.
Moat Homes Limited (202015230)
The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.
Your Housing Group Limited (202017428)
The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated complaint handling.
Metropolitan Housing Trust Limited (202012142)
The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.
EMH Housing and Regeneration Limited (202108164)
REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Guinness Partnership Limited (202016448)
The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable condition.
Clarion Housing Association Limited (202104088)
REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010222)
The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.
Metropolitan Housing Trust Limited (202013128)
The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202014439)
The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.
Metropolitan Housing Trust Limited (202104657)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.
Thrive Homes Limited (202100890)
The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.
Cottsway Housing Association Limited (202002051)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.
Hyde Housing Association Limited (202015762)
REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Guinness Partnership Limited (202009533)
The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.
Sovereign Housing Association Limited (201910574)
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. The landlord’s complaint handling.
One Housing Group Limited (202013149)
The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)