Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow which has a single storey brick-built […]
Decision Case ID 202507784 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident has lived under an assured tenancy with the landlord since […]
Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident signed a shared ownership leasehold agreement in 2004. […]
Decision Case ID 202508050 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has vulnerabilities including learning difficulties, mental health, and asthma, which […]
Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 3-bedroomed house. The resident reported problems with antisocial […]
Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived in a 1-bedroomed bungalow since December […]
The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs.
Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a 2-bedroom house. The tenancy started in […]
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.
The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.
The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
The complaint is about the landlord’s handling of the residents reports of noise nuisance.
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
The resident’s complaint is about the landlord's response to his reports about its contractors' conduct.
The complaint is about the landlord’s handling of the resident’s reports of leaks.
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.
The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment.
The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s queries about service charges.
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 …
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The landlord’s response to the resident’s reports of subsidence repair works in the property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The landlord’s handling of the resident’s request for it to install a lift in her building.
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
The complaint is about the landlord’s handling of repairs to the bathroom.
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
The complaint is about the landlord’s response to the resident’s concerns about the property condition.
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
The complaint is about the landlord’s handling of a property transfer offer.
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |