Anchor Hanover Group (202208400)
The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202205441)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Orbit Group Limited (202202137)
The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.
Thirteen Housing Group Limited (202128300)
The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.
Southern Housing Group Limited (202114953)
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
East Midlands Housing Group Limited (202123570)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Grand Union Housing Group Limited (202205220)
REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Flagship Housing Group Limited (202113145)
The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.
North Star Housing Group (202110682)
The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.
Home Group Limited (202007750)
The complaint concerns how the landlord handled repairs to prevent water leaking into the property.
Settle Group (202122039)
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
Aster Group Limited (202128583)
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
One Housing Group Limited (202109886)
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
Livv Housing Group (202125462)
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
Grand Union Housing Group Limited (202108321)
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
A2Dominion Housing Group Limited (202112570)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Anchor Hanover Group (202004280)
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
One Housing Group Limited (202123143)
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
Your Housing Group Limited (202105287)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the associated complaint.
Abri Group Limited (202102900)
The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.
Flagship Housing Group Limited (202113213)
The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.
Bernicia Group (202115061)
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
Wythenshawe Community Housing Group Limited (202105766)
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.
Home Group Limited (202118335)
The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.
A2Dominion Housing Group Limited (202114671)
The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.
Home Group Limited (202109994)
The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.
Thirteen Housing Group Limited (202102442)
The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.
Abri Group Limited (202103454)
The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.
Platform Housing Group Limited (202115334)
The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.
A2Dominion Housing Group Limited (202107344)
The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.
Abri Group Limited (202114840)
The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.
Southern Housing Group Limited (202111282)
The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property
Home Group Limited (202114665)
The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.
Southern Housing Group Limited (202107885)
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing Group Limited (202013713)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Settle Group (202106292)
The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)