Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Orbit Group Limited (202014537)
The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.
Paradigm Housing Group Limited (202015699)
The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.
One Housing Group Limited (202110942)
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Platform Housing Group Limited (202108975)
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
Your Housing Group Limited (202017428)
The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated complaint handling.
One Housing Group Limited (202013149)
The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.
East Midlands Housing Group Limited (202007482)
The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.
Grand Union Housing Group Limited (202014248)
The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.
Orbit Group Limited (201908846)
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord …
One Housing Group Limited (202015974)
The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.
Home Group Limited (201912966)
The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.
The Riverside Group Limited (202003714)
The complaint is about the landlord’s handling of a property transfer offer.
Home Group Limited (202013788)
The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.
Gentoo Group Limited (202008205)
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Southern Housing Group Limited (202003355)
The complaint is about the landlord’s response to a repair issue with the resident’s boiler.
Longhurst Group Limited (201906862)
The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling.
Home Group Limited (202010713)
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
A2Dominion Housing Group Limited (201914932)
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
Gentoo Group Limited (202006624)
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had been agreed that they would not have any contact with …
Wythenshawe Community Housing Group (2) Limited (202006965)
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Wythenshawe Community Housing Group (2) Limited (202007860)
The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her property. The landlord’s response to the resident’s reports of damp and mould in her property in 2020.
Livv Housing Group (202010618)
REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Orbit Group Limited (202009846)
The complaint is about the landlord’s decision to remove CCTV at the property.
Moat Housing Group Limited (202008169)
The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.
Yarlington Housing Group (202006045)
The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.
Jigsaw Homes Group Limited (201910414)
The resident complains about the landlord’s response to his requests for CCTV footage.
Home Group Limited (201904586)
The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.
Home Group Limited (202005646)
The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter.
Home Group Limited (202001298)
The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.
A2Dominion Housing Group Limited (202001096)
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)