Hammersmith and Fulham Council (202212168)
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Camden Council (202322143)
The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.
Southwark Council (202342913)
The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.
Hammersmith and Fulham Council (202339246)
The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint.
Islington Council (202403851)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
Lambeth Council (202310071)
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
Hammersmith and Fulham Council (202337655)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
Hammersmith and Fulham Council (202346699)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Westminster City Council (202334043)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202346506)
The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.
Islington Council (202341765)
This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.
Westminster City Council (202220310)
The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.
Folkestone & Hythe District Council (202231756)
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
Westminster City Council (202311127)
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
Harlow District Council (202341933)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.
Kirklees Council (202234428)
This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.
Waltham Forest Council (202227302)
The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.
Islington Council (202227599)
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
Leeds City Council (202233265)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
Lambeth Council (202229266)
The complaint is about the landlord’s handling of a replacement door.
Islington Council (202234306)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stevenage Borough Council (202216063)
The complaint is about the landlord’s response to the resident concerning a fire at the block.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)