Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.
This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above.
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording equipment. The landlord’s handling of the resident’s formal complaint.
The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.
The complaint is about the landlord’s handling of a repair to a cooker socket.
The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat.
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.
The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden.
The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of fly-tipped waste left in the resident’s garden. The resident’s reports of pests within the property and the level of compensation offered.
This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.
The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.
The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports regarding her sink.
The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.
The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |