Westminster City Council (202205529)
The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newham Council (202120548)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.
Castle Point Borough Council (202203862)
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
East Suffolk Council (202207802)
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
Southwark Council (202206071)
The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.
Brent Council (202101477)
This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.
Waltham Forest Council (202101260)
The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.
Islington Council (202118103)
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
Westminster City Council (202125071)
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
Islington Council (202116052)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Stroud District Council (202126000)
The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.
Hammersmith and Fulham Council (202204059)
The complaint is about the landlord’s handling of roof repairs.
Westminster City Council (202111760)
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
Islington Council (202016425)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Broxtowe Borough Council (202111303)
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Waltham Forest Council (202124993)
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.
Central Bedfordshire Council (202109175)
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.
Ashford Borough Council (202123303)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Islington Council (202120558)
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
Lewisham Council (202102949)
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
Newham Council (202127130)
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
Camden Council (202119785)
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
Waltham Forest Council (202111729)
The complaint concerns how the landlord responded to the resident’s repair reports.
Greenwich Council (201914844)
The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.
Lewisham Council (202103310)
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
Barking and Dagenham Council (202119265)
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.
Westminster City Council (202106914)
The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.
Westminster City Council (202118080)
The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff.
Nottingham City Council (202123418)
The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident.
Westminster City Council (202106105)
The complaint is about the landlord’s response to the resident’s reports of water ingress at his property.
Newham Council (202017244)
The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel to be repaired the related complaint.
Crawley Borough Council (202113941)
The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.
Brent Council (202010755)
The complaint is about the landlord’s response to the resident’s request for a communal sink.
Westminster City Council (202115189)
The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.
Barking and Dagenham Council (202115176)
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
Westminster City Council (202009730)
The complaint is about the condition of the property.
Islington Council (202105550)
The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.
Lambeth Council (202115655)
The complaint is about the landlord’s handling of the resident’s water bill.
Somerset West and Taunton Council (202109103)
The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.
Islington Council (202107231)
This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room.
Westminster City Council (202109512)
The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of noise from a neighbour. The landlord’s response to the resident’s reports of noise from a neighbour’s boiler. The landlord’s handling of the associated complaint.
Newcastle City Council (202010082)
The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.
Kingston upon Thames Council (202012378)
This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.
Leeds City Council (202105929)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Southwark Council (202017575)
REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Birmingham City Council (202104416)
The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.
Basildon Borough Council (202108992)
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)