Bristol City Council (202101013)
The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Dudley Metropolitan Borough Council (202015427)
The complaint is about the landlord’s response to the resident’s reports about:
Southwark Council (202109108)
The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.
Lewisham Council (202005458)
The complaint is about the disposal of the resident’s belongings, following an eviction.
Islington Council (202017231)
The complaint is about the level of redress offered to the resident following her reports of a defective heating and hot water system.
Lambeth Council (202112954)
REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
London Borough of Croydon (202008020)
The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.
Hammersmith and Fulham Council (202100011)
The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property.
Hackney Council (202102201)
This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint.
Westminster City Council (202100773)
The complaint is about the landlord’s handling of the leaseholder’s request for repairs to his toilet and the level of compensation offered in this matter.
Westminster City Council (201810206)
The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked kitchen drain. Reports of damage to the windows. Complaint and request for compensation.
Newham Council (202002208)
The complaint is about the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and its response to her complaint about the same.
Leeds City Council (202014123)
The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet.
Tower Hamlets Council (202013924)
The complaint is about the landlord’s response to the resident’s water ingress and mould reports.
Westminster City Council (202011847)
The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.
Hammersmith and Fulham Council (202013211)
The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition of their new home when let, together with the handling …
Nottingham City Council (202005867)
The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following a water leak at her property.
Somerset West and Taunton Council (202006714)
The resident has complained that: The landlord has refused to compensate them for damage to their car.
Westminster City Council (202017009)
The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling.
Slough Borough Council (201817026)
The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.
Tower Hamlets Council (202005008)
The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.
Westminster City Council (202006854)
The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated complaint handling.
Hammersmith and Fulham Council (202011308)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Newham Council (202003618)
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
Islington Council (202002434)
The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property.
Ealing Council (202006527)
The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property.
Hammersmith and Fulham Council (202005977)
The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for delays in completing repairs between April 2019 and November 2020. How the landlord handled repairs reported at the property from November 2020 onwards.
Harrow Council (202001658)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Cambridge City Council (202009399)
The complaint is about the landlord’s application of its abandonment process to the resident.
Swindon Borough Council (201909675)
This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.
Southwark Council (202003266)
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Islington Council (202010188)
The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling of repairs to the resident’s toilet seat.
Brent Council (202003203)
The complaint is about: The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s response to a repair reported about the side gate lock. The landlord’s response to the resident’s concerns about the cleaning service on the estate. The landlord’s handling of the associated …
Hammersmith and Fulham Council (202005270)
The complaint concerns the landlord’s handling of repairs to the resident’s fence.
Brent Council (201905225)
The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations
Croydon Council (202005546)
The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce a revised invoice for section 20 works. The landlord’s handling …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)