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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "borough" × Year: 2024 × Outcome: Reasonable_Redress ×

Showing 8 of 18,103 decisions matching "borough"

Decisions

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London Borough of Islington (202330311)

30 Sep 2024 Case 202330311 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports of damp in her property.

Read the original Housing Ombudsman decision via the title.

London Borough of Brent (202213299)

25 Sep 2024 Case 202213299 Reasonable Redress Old Property Condition migrated-2025

REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

London Borough of Brent (202305118)

30 Aug 2024 Case 202305118 Reasonable Redress Old Complaints Handling categories

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.

Read the original Housing Ombudsman decision via the title.

Rochdale Boroughwide Housing Limited (202308691)

30 Aug 2024 Case 202308691 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.

Read the original Housing Ombudsman decision via the title.

London Borough of Hackney (202312351)

26 Jun 2024 Case 202312351 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London Borough of Hackney (202321997)

31 May 2024 Case 202321997 Reasonable Redress Old Property Condition migrated-2025

The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.

Read the original Housing Ombudsman decision via the title.

London Borough of Newham (202305405)

12 Apr 2024 Case 202305405 Reasonable Redress Financial

The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Stevenage Borough Council (202216063)

28 Feb 2024 Case 202216063 Reasonable Redress Health and Safety (inc. building safety)

The complaint is about the landlord’s response to the resident concerning a fire at the block.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)