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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "borough" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 6 of 18,103 decisions matching "borough"

Decisions

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Royal Borough of Kensington and Chelsea (202128246)

28 Sep 2023 Case 202128246 Reasonable Redress Moving/Buying/Selling Home

The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to be rehoused on medical grounds.

Read the original Housing Ombudsman decision via the title.

London Borough of Hillingdon (202105216)

20 Apr 2023 Case 202105216 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

Read the original Housing Ombudsman decision via the title.

Barnsley Metropolitan Borough Council (202216500)

20 Mar 2023 Case 202216500 Reasonable Redress Old Property Condition migrated-2025

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

Read the original Housing Ombudsman decision via the title.

Haringey London Borough Council (202211723)

17 Mar 2023 Case 202211723 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202117496)

10 Feb 2023 Case 202117496 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)