Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "borough" × Year: 2022 × Outcome: Reasonable_Redress ×

Showing 9 of 18,103 decisions matching "borough"

Decisions

Most recent first

Castle Point Borough Council (202203862)

12 Dec 2022 Case 202203862 Reasonable Redress Estate Management

The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.

Read the original Housing Ombudsman decision via the title.

London Borough of Croydon (202016200)

14 Nov 2022 Case 202016200 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202204847)

25 Oct 2022 Case 202204847 Reasonable Redress Estate Management

The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.

Read the original Housing Ombudsman decision via the title.

London Borough of Hounslow (202128145)

16 Oct 2022 Case 202128145 Reasonable Redress Old Property Condition migrated-2025

The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.

Read the original Housing Ombudsman decision via the title.

Broxtowe Borough Council (202111303)

5 Aug 2022 Case 202111303 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of a roof leak.

Read the original Housing Ombudsman decision via the title.

Ashford Borough Council (202123303)

12 Jul 2022 Case 202123303 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202115538)

26 May 2022 Case 202115538 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .

Read the original Housing Ombudsman decision via the title.

Crawley Borough Council (202113941)

19 Apr 2022 Case 202113941 Reasonable Redress Financial

The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.

Read the original Housing Ombudsman decision via the title.

Basildon Borough Council (202108992)

7 Jan 2022 Case 202108992 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)