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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "borough" × Year: 2021 × Outcome: Reasonable_Redress ×

Showing 11 of 18,103 decisions matching "borough"

Decisions

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Dudley Metropolitan Borough Council (202015427)

16 Dec 2021 Case 202015427 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports about:

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202106991)

5 Dec 2021 Case 202106991 Reasonable Redress Old Property Condition migrated-2025

The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202107921)

3 Dec 2021 Case 202107921 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.

Read the original Housing Ombudsman decision via the title.

London Borough of Croydon (202008020)

26 Oct 2021 Case 202008020 Reasonable Redress Financial

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202012553)

26 Jul 2021 Case 202012553 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202002742)

22 Jun 2021 Case 202002742 Reasonable Redress Local Authority / ALMO or TMO

The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.

Read the original Housing Ombudsman decision via the title.

Slough Borough Council (201817026)

22 Jun 2021 Case 201817026 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202009234)

30 Mar 2021 Case 202009234 Reasonable Redress Local Authority / ALMO or TMO

This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.

Read the original Housing Ombudsman decision via the title.

Swindon Borough Council (201909675)

15 Mar 2021 Case 201909675 Reasonable Redress Managing Relations

This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

London Borough of Hackney (201914186)

26 Feb 2021 Case 201914186 Reasonable Redress Local Authority / ALMO or TMO

REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (201913984)

6 Jan 2021 Case 201913984 Reasonable Redress Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)