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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Reasonable_Redress ×

Showing 84 of 16,595 decisions matching "borough"

Decisions

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24 Feb 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202342558) Case 202342558 · Local Authority / ALMO or TMO Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Feb 2026 Reasonable Redress London Borough of Newham (202426820) Case 202426820 · Local Authority / ALMO or TMO Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Reasonable Redress London Borough of Waltham Forest (202312763) Case 202312763 · Local Authority / ALMO or TMO Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 30 Jan 2026 Reasonable Redress Gateshead Metropolitan Borough Council (202500561) Case 202500561 · Local Authority / ALMO or TMO Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202226285) Case 202226285 · Local Authority / ALMO or TMO Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 11 Nov 2025 Reasonable Redress London Borough of Hackney (202405683) Case 202405683 · Local Authority / ALMO or TMO Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Reasonable Redress Royal Borough Of Greenwich (202316938) Case 202316938 · Local Authority / ALMO or TMO Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 29 Sep 2025 Reasonable Redress London Borough of Tower Hamlets (202338185) Case 202338185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also … 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 28 Aug 2025 Reasonable Redress Broxtowe Borough Council (202415587) Case 202415587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of boiler repairs. 27 Aug 2025 Reasonable Redress Charnwood Borough Council (202325335) Case 202325335 · Local Authority / ALMO or TMO The complaint is about the amount of compensation the landlord offered the resident. 26 Aug 2025 Reasonable Redress Stevenage Borough Council (202416582) Case 202416582 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent. 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 31 Jul 2025 Reasonable Redress London Borough of Hackney (202334288) Case 202334288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and … 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 28 Jul 2025 Reasonable Redress London Borough of Newham (202420997) Case 202420997 · Financial REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Reasonable Redress London Borough of Hackney (202400786) Case 202400786 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property. 22 Jul 2025 Reasonable Redress London Borough of Hackney (202402638) Case 202402638 · Financial The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint. 21 Jul 2025 Reasonable Redress London Borough of Hackney (202404637) Case 202404637 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 … 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the … 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 17 Jun 2025 Reasonable Redress Crawley Borough Council (202426918) Case 202426918 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter. 16 Jun 2025 Reasonable Redress London Borough of Islington (202331875) Case 202331875 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of rodent infestation. 12 Jun 2025 Reasonable Redress London Borough of Islington (202326139) Case 202326139 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering. 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 5 Jun 2025 Reasonable Redress London Borough of Islington (202410898) Case 202410898 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs. 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 22 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202407070) Case 202407070 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a replacement electric fire. 21 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202337480) Case 202337480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in … 16 May 2025 Reasonable Redress London Borough of Islington (202327101) Case 202327101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 7 May 2025 Reasonable Redress Royal Borough of Kingston Upon Thames (202422490) Case 202422490 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection. 29 Apr 2025 Reasonable Redress London Borough of Hounslow (202325961) Case 202325961 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 29 Apr 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202321903) Case 202321903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas . 31 Mar 2025 Reasonable Redress London Borough of Waltham Forest (202428160) Case 202428160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water. 10 Mar 2025 Reasonable Redress Bury Metropolitan Borough Council (202233574) Case 202233574 · Managing Relations This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The … 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202227662) Case 202227662 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues. 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 31 Jan 2025 Reasonable Redress London Borough of Brent (202336766) Case 202336766 · Old Property Condition categories The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in … 16 Jan 2025 Reasonable Redress Woking Borough Council (202336419) Case 202336419 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. 14 Jan 2025 Reasonable Redress London Borough of Barnet (202311741) Case 202311741 · Old Property Condition categories The complaint is about the landlord's handling of the resident’s requests for repairs to the roof. 8 Jan 2025 Reasonable Redress Chesterfield Borough Council (202227489) Case 202227489 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 30 Sep 2024 Reasonable Redress London Borough of Islington (202330311) Case 202330311 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp in her property. 25 Sep 2024 Reasonable Redress London Borough of Brent (202213299) Case 202213299 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining …