Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202518274 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident bought the property lease in March 2025. In April 2025, […]
Decision Case ID 202337325 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident moved into the new build property in November […]
Decision Case ID 202344571 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident lives in a house with a garden. […]
Decision Case ID 202435803 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background On 16 October 2024, the resident reported a loss […]
Decision Case ID 202346956 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background Since at least March 2022 the resident has been in contact […]
Decision Case ID 202538622 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 2-bed house with a cellar. What […]
Decision Case ID 202324109 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In July 2023, the resident reported that the landlord had not repaired […]
Decision Case ID 202337488 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident lives on a mixed tenure estate which has access to […]
Decision Case ID 202336645 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a flat, with heating and […]
Decision Case ID 202345521 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background After the resident moved into the property, several repairs were […]
Decision Case ID 202403276 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported damp and mould in her porch on 22 […]
Decision Case ID 202452898 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident made a joint complaint with her […]
Decision ID 202339459 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident told the landlord that her central heating system did not heat […]
Decision Case ID 202501083 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident’s daughter complained on her behalf to the […]
Decision Case ID 202427590 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The resident lives in a flat. She complained the landlord replaced an […]
Decision Case ID 202451559 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident complained that the landlord had cancelled a […]
Decision Case ID 202534426 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 April 2026 Background The resident’s lease began in April 2004. […]
Decision Case ID 202531124 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 April 2026 Background The landlord charged the resident £333.39 for removing carpets […]
Decision Case ID 202403165 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident reported a leak from her bathroom in December […]
Decision Case ID 202404450 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Other (Non-Secure Tenancy) Date 9 April 2026 Background The resident requested repairs to […]
Decision Case ID 202518397 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 April 2026 Background The resident reported the condition and suitability of her home […]
Decision Case ID 202503630 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident complained to the landlord on 3 […]
Decision Case ID 202421488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was dissatisfied with the landlord’s position on her […]
Decision Case ID 202405973 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 15 April 2026 Background There was a leak into the communal area of the […]
Decision Case ID 202452244 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In January 2025, the landlord’s contractor visited the property to […]
Decision Case ID 202348261 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The landlord installed new windows and doors at the resident’s property […]
Decision Case ID 202531598 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 8 April 2026 Background The resident moved into the […]
Decision Case ID 202543767 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The property is a 2-bedroom house. The resident has said […]
Decision Case ID 202503756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background In August 2024, the resident asked the landlord to replace […]
Decision Case ID 202501668 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The landlord carried out kitchen renovation works […]
Decision Case ID 202516676 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident told the landlord […]
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]
Decision Case ID 202407614 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 February 2026 Background On 11 April 2024 the landlord told the resident about new rent […]
The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.
REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for delays in completing repairs between April 2019 and November 2020. How the landlord handled repairs reported at the property from November 2020 onwards.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |