Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy that the landlord had not completed repairs […]
Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident has mental health vulnerabilities, which the landlord was […]
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]
The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the resident’s concerns about the windows and external doors . The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
This complaint is about the landlord sending a rent arrears letter to the resident.
The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her property. The associated complaint.
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |