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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "The Guinness Partnership Limited" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 7 of 18,103 decisions matching "The Guinness Partnership Limited"

Decisions

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The Guinness Partnership Limited (202207616)

19 Oct 2023 Case 202207616 Reasonable Redress Estate Management

The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202213395)

29 Sep 2023 Case 202213395 Reasonable Redress Old Complaints Handling categories

The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202209343)

31 Aug 2023 Case 202209343 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a …

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The Guinness Partnership Limited (202218011)

30 May 2023 Case 202218011 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord's management of repairs to the resident’s heating system.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202122181)

26 Apr 2023 Case 202122181 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being in poor condition. The associated complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202112794)

6 Feb 2023 Case 202112794 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202214004)

31 Jan 2023 Case 202214004 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)