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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "The Guinness Partnership Limited" × Year: 2022 × Outcome: Reasonable_Redress ×

Showing 8 of 18,103 decisions matching "The Guinness Partnership Limited"

Decisions

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The Guinness Partnership Limited (202200956)

27 Sep 2022 Case 202200956 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202200377)

31 Aug 2022 Case 202200377 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202127330)

25 Aug 2022 Case 202127330 Reasonable Redress Managing Relations

The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202113535)

17 Aug 2022 Case 202113535 Reasonable Redress Estate Management

The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202122166)

20 Jun 2022 Case 202122166 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202112838)

26 May 2022 Case 202112838 Reasonable Redress Managing Relations

The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202115799)

23 May 2022 Case 202115799 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202110662)

12 Apr 2022 Case 202110662 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)