Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident is a joint tenant. She shares the property with her […]
Decision Case ID 202408073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The resident was a tenant of the landlord. The resident’s daughter attended the […]
The complaint is about the landlord’s handling of the resident’s reports of defects, and damp and mould, and response to her request for compensation.
Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lived in a 1-bedroom ground floor flat, and had an […]
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.
The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for the shared garden to be split. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.
The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.
The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.
The complaint is about the landlord’s handling of reports about a leak.
The complaint is about the landlord’s handling of the repairs to a fence.
The complaint is about the landlord’s handling of the resident’s request for service charge information.
The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |