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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Southern Housing" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 5 of 18,103 decisions matching "Southern Housing"

Decisions

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Optivo (now Southern Housing) (202215116)

31 Aug 2023 Case 202215116 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202220225)

19 May 2023 Case 202220225 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of plastering works in the resident’s property.

Read the original Housing Ombudsman decision via the title.

Southern Housing (202218045)

18 May 2023 Case 202218045 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202214376)

25 Apr 2023 Case 202214376 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202205106)

28 Mar 2023 Case 202205106 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)