Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202518512 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background During 2025 the resident contacted the landlord to say its contractor could […]
Decision Case ID 202426245 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lived in the property (a flat) as a tenant and moved […]
Decision Case ID 202518113 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives in a house which he owns under a shared […]
Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The property is a 3 bedroom house, and the resident pays […]
Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident has lived in a 1 bedroom bungalow since 2016. The […]
Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident is a joint tenant. She shares the property with her […]
Decision Case ID 202408073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The resident was a tenant of the landlord. The resident’s daughter attended the […]
The complaint is about the landlord’s handling of the resident’s reports of defects, and damp and mould, and response to her request for compensation.
Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lived in a 1-bedroom ground floor flat, and had an […]
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.
The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for the shared garden to be split. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.
The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.
The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.
The complaint is about the landlord’s handling of reports about a leak.
The complaint is about the landlord’s handling of the repairs to a fence.
The complaint is about the landlord’s handling of the resident’s request for service charge information.
The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.
The resident’s complaint is about the landlord’s response to her concerns about the condition of her property at the start of her tenancy.
The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.
This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.
The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.
The complaint is about the landlord’s handling of plastering works in the resident’s property.
The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance.
The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s response to a repair issue with the resident’s boiler.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |