Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202538954 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident lives in a flat with her child and has […]
Decision Case ID 202348478 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident was unhappy with the landlord’s response about the closure […]
Decision Case ID 202421488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was dissatisfied with the landlord’s position on her […]
Decision Case ID 202413697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background In July 2023 the resident asked the landlord to replace her […]
Decision Case ID 202325359 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 13 March 2026 Background The resident reported faults with her windows. She complained about how long […]
Decision Case ID 202345441 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident disputed the landlord’s decision to charge her rent on […]
Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February 2026 Background The resident has asthma and previously lived in a flat. He reported […]
Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident was unhappy with the landlord’s delays in addressing the […]
Decision Case ID 202417319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident has complained about the landlord’s response to her […]
Decision Case ID 202427657 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident first reported issues with mice entering his property which […]
Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property receives heating and hot water from a communal boiler, […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |