Sanctuary Housing Association (202301777)
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202308377)
This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.
Sanctuary Housing Association (202311244)
The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202341884)
The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling.
Sanctuary Housing Association (202337287)
The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.
Sanctuary Housing Association (202325736)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Sanctuary Housing Association (202342149)
The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.
Sanctuary Housing Association (202224848)
The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202339263)
The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.
Sanctuary Housing Association (202305427)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.
Sanctuary Housing Association (202310474)
The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.
Sanctuary Housing Association (202300819)
The complaint is about the landlord’s response to the resident’s communication preferences.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)