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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Peabody Trust" × Year: 2024 × Outcome: Reasonable_Redress ×

Showing 11 of 18,103 decisions matching "Peabody Trust"

Decisions

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Peabody Trust (202316955)

2 Dec 2024 Case 202316955 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202222526)

31 Oct 2024 Case 202222526 Reasonable Redress Old Complaints Handling categories

The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202214147)

7 Oct 2024 Case 202214147 Reasonable Redress Estate Management

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202220019)

9 Aug 2024 Case 202220019 Reasonable Redress Managing Relations

The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202318678)

9 Jul 2024 Case 202318678 Reasonable Redress Estate Management

The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202210230)

28 Mar 2024 Case 202210230 Reasonable Redress Managing Relations

The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202300330)

21 Mar 2024 Case 202300330 Reasonable Redress Managing Relations

The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202226388)

1 Mar 2024 Case 202226388 Reasonable Redress Estate Management

The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202207942)

26 Feb 2024 Case 202207942 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the condition of the property at the start of the tenancy.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202200342)

15 Feb 2024 Case 202200342 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202205908)

14 Feb 2024 Case 202205908 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)