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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Peabody Trust" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 12 of 18,103 decisions matching "Peabody Trust"

Decisions

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Peabody Trust (202114635)

15 Dec 2023 Case 202114635 Reasonable Redress Managing Relations

The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202200954)

17 Nov 2023 Case 202200954 Reasonable Redress Information and data management

REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

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Peabody Trust (202212355)

6 Sep 2023 Case 202212355 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202215428)

24 Aug 2023 Case 202215428 Reasonable Redress Managing Relations

The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202215468)

24 Aug 2023 Case 202215468 Reasonable Redress Managing Relations

The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202214584)

12 Jul 2023 Case 202214584 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (201903951)

19 May 2023 Case 201903951 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).

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Peabody Trust (202128172)

17 May 2023 Case 202128172 Reasonable Redress Managing Relations

The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202127764)

28 Apr 2023 Case 202127764 Reasonable Redress Managing Relations

The complaint is about landlord’s handling of:

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Peabody Trust (201902535)

28 Feb 2023 Case 201902535 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202120748)

24 Feb 2023 Case 202120748 Reasonable Redress Managing Relations

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202203065)

19 Jan 2023 Case 202203065 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)