Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202500630 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported a leak to the landlord. The resident then made […]
Decision Case ID 202346956 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background Since at least March 2022 the resident has been in contact […]
Decision Case ID 202518397 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 April 2026 Background The resident reported the condition and suitability of her home […]
Decision Case ID 202511140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The property is a ground-floor flat with its own private garden. […]
Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident brought her case to our Service after receiving no […]
Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained to the landlord about condensation and a subsequent […]
Decision Case ID 202445989 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident applied to the landlord’s housing transfer scheme. It assessed […]
The landlord did not handle the complaint in line with the Code. It apologised and offered appropriate compensation.
Decision Case ID 202347308 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident raised formal complaints with the landlord about its response […]
Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident lives with his wife and 2 children in a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |