Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202414212 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy with how the landlord responded to her […]
Decision Case ID 202416988 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 10 December 2025 Background At the time of the complaint the resident was subletting the property. By […]
Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December 2025 Background The resident is a leaseholder and has occupied the property, a second floor […]
Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]
Decision Case ID 202444908 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a maisonette. Her son has asthma. What the […]
Decision Case ID 202447140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident moved into the property in 2020. At the time […]
Decision Case ID 202413872 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground-floor flat. She first started experiencing noise […]
Decision Case ID 202450433 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom maisonette on the first […]
Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October 2025 Background The resident lives in the property with her child, her sibling and […]
The complaint is about the landlord’s handling of: Repairs to the ceiling. Temporary accommodation for the resident. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident has lived in the 3-bedroom house since 2021. She […]
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.
The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.
The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint.
The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate.
The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated complaint.
This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s handling of the applicant’s request to succeed the property.
The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.
The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |