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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Notting Hill Genesis" × Year: 2024 × Outcome: Reasonable_Redress ×

Showing 14 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

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Notting Hill Genesis (NHG) (202217436)

30 Oct 2024 Case 202217436 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord's handling of reports of a leak.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202304073)

9 Oct 2024 Case 202304073 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202214581)

13 Sep 2024 Case 202214581 Reasonable Redress Managing Relations

The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202233892)

3 Sep 2024 Case 202233892 Reasonable Redress Financial

The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202345782)

22 Aug 2024 Case 202345782 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202342922)

20 Aug 2024 Case 202342922 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's reports about a missed appointment. The landlord's complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202221064)

16 Aug 2024 Case 202221064 Reasonable Redress Health and Safety (inc. building safety)

The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202311706)

8 Aug 2024 Case 202311706 Reasonable Redress Moving/Buying/Selling Home

REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

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Notting Hill Genesis (NHG) (202307116)

31 Jul 2024 Case 202307116 Reasonable Redress Estate Management

The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202322974)

31 Jul 2024 Case 202322974 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. Response to the resident’s reports of rising damp. Communication with …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (201902574)

26 Jun 2024 Case 201902574 Reasonable Redress Financial

The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202208291)

23 May 2024 Case 202208291 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202302192)

18 Apr 2024 Case 202302192 Reasonable Redress Managing Relations

The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202305135)

14 Mar 2024 Case 202305135 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the remedial works to the property following a flood.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)