Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "Notting Hill Genesis" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 13 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

Most recent first

Notting Hill Genesis (NHG) (202204848)

16 Nov 2023 Case 202204848 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202209767)

20 Oct 2023 Case 202209767 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s request for repairs.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202119899)

1 Aug 2023 Case 202119899 Reasonable Redress Old Property Condition migrated-2025

The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202210892)

31 Jul 2023 Case 202210892 Reasonable Redress Estate Management

The complaint is about the landlord’s response to the resident’s request for a parking space on the estate.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202206159)

12 Jul 2023 Case 202206159 Reasonable Redress Financial

This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202200847)

22 Jun 2023 Case 202200847 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s bid on property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202215893)

19 Jun 2023 Case 202215893 Reasonable Redress Moving/Buying/Selling Home

The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202225734)

13 Jun 2023 Case 202225734 Reasonable Redress Estate Management

The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202119211)

19 May 2023 Case 202119211 Reasonable Redress Managing Relations

The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202200147)

3 May 2023 Case 202200147 Reasonable Redress Managing Relations

The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping concerning a previous survey. The landlord's response to the reports of outstanding repairs to the kitchen and bathroom. Advice relating to the resident’s responsibility for repairs. The Ombudsman has also …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202123314)

29 Mar 2023 Case 202123314 Reasonable Redress Financial

The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202211147)

23 Mar 2023 Case 202211147 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202114947)

17 Mar 2023 Case 202114947 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)