Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Notting Hill Genesis" × Year: 2022 × Outcome: Reasonable_Redress ×

Showing 10 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

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Notting Hill Genesis (202121009)

23 Aug 2022 Case 202121009 Reasonable Redress Managing Relations

The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) after an electrical safety check.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202105526)

17 Aug 2022 Case 202105526 Reasonable Redress Managing Relations

This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202118481)

4 Aug 2022 Case 202118481 Reasonable Redress Estate Management

The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202112545)

28 Jul 2022 Case 202112545 Reasonable Redress Moving/Buying/Selling Home

This complaint is about the landlord’s handling of the sale of the resident’s property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202012006)

26 Jul 2022 Case 202012006 Reasonable Redress Managing Relations

This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202123670)

23 Jun 2022 Case 202123670 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of garden fence repairs.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202012575)

13 May 2022 Case 202012575 Reasonable Redress Information and data management

The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202113375)

14 Apr 2022 Case 202113375 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s reports of staff conduct.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201915134)

31 Mar 2022 Case 201915134 Reasonable Redress Health and Safety (inc. building safety)

The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202102678)

21 Jan 2022 Case 202102678 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of a door repair.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)