Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident viewed the property, a 3-bedroom maisonette, on […]
Decision Case ID 202341680 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident lived in a mixed-tenure complex owned by a […]
Decision Case ID 202413755 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background In June 2023 the landlord sent the resident a letter […]
Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom mid terraced house. […]
The landlord recognised its failings and offered suitable redress to put things right. The compensation offered exceeds our remedies guidance, and the landlord apologised
The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear boundary fence and gate. Associated complaint.
The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the resident about the service charge accounts. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. Complaint handling.
The landlord’s handling of the resident’s: Request for a refund of rent overpayments. Correspondence from 29 August 2023 onwards.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |