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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Metropolitan Thames Valley Housing (MTV)" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 6 of 18,103 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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Metropolitan Thames Valley Housing (MTV) (202219545)

20 Sep 2023 Case 202219545 Reasonable Redress Estate Management

The complaint is regarding the landlord’s; Decision to reduce the number of disabled parking bays in the basement carpark of the resident’s building. Complaints handling.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202214345)

25 Jul 2023 Case 202214345 Reasonable Redress Estate Management

The complaint is about: The landlord’s handling of moths in the carpet. The landlord’s response to a request for a dog.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202208632)

7 Jul 2023 Case 202208632 Reasonable Redress Managing Relations

The complaint is about: the landlord’s response to the resident’s concerns about staff conduct. The landlord’s handling of its decision to place a caution alert on the resident’s record. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202213920)

16 Jun 2023 Case 202213920 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202212438)

30 May 2023 Case 202212438 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the time taken to repair a damaged drain in the resident’s garden.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202202993)

12 Apr 2023 Case 202202993 Reasonable Redress Financial

The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)