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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust (L&Q)" × Year: 2024 × Outcome: Reasonable_Redress ×

Showing 11 of 18,103 decisions matching "London & Quadrant Housing Trust (L&Q)"

Decisions

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London & Quadrant Housing Trust (L&Q) (202406901)

7 Nov 2024 Case 202406901 Reasonable Redress Managing Relations

The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202212074)

31 Oct 2024 Case 202212074 Reasonable Redress Old Property Condition categories

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202227820)

30 Sep 2024 Case 202227820 Reasonable Redress Managing Relations

The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of the household. The landlord’s complaint handling. On 17 January 2023, …

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202324168)

19 Jul 2024 Case 202324168 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202218733)

25 Jun 2024 Case 202218733 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202211737)

20 May 2024 Case 202211737 Reasonable Redress Health and Safety (inc. building safety)

The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202307713)

25 Apr 2024 Case 202307713 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202219957)

21 Feb 2024 Case 202219957 Reasonable Redress Managing Relations

The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202314354)

21 Feb 2024 Case 202314354 Reasonable Redress Health and Safety (inc. building safety)

The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202208759)

14 Feb 2024 Case 202208759 Reasonable Redress Estate Management

The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)