Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 November 2025 Background The resident was permanently rehoused in September 2025. The […]
Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives with her young son in a 2-bedroom […]
Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The resident has been a leaseholder of a 3rd floor […]
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to reports about repair issues at the property.
The complaint is about the landlord’s response to a break-in at the resident’s property.
The complaint is about the landlord's handling of reports of damp and mould.
The complaint is about:
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door.
The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a roof leak.
The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. Associated complaint.
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.
The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.
The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.
The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |