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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust" × Year: 2022 × Outcome: Reasonable_Redress ×

Showing 17 of 18,103 decisions matching "London & Quadrant Housing Trust"

Decisions

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London & Quadrant Housing Trust (202107191)

4 Nov 2022 Case 202107191 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s report of a leaking bath.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202114451)

25 Oct 2022 Case 202114451 Reasonable Redress Financial

The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202125466)

15 Sep 2022 Case 202125466 Reasonable Redress Estate Management

The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202120367)

12 Sep 2022 Case 202120367 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202124952)

12 Aug 2022 Case 202124952 Reasonable Redress Old Property Condition migrated-2025

The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202121043)

27 Jul 2022 Case 202121043 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202014712)

30 Jun 2022 Case 202014712 Reasonable Redress Financial

The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202123742)

30 Jun 2022 Case 202123742 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports about his front door.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202122410)

10 Jun 2022 Case 202122410 Reasonable Redress Old Property Condition migrated-2025

The complaint concerns how the landlord handled repairs to a window in the property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202106643)

24 May 2022 Case 202106643 Reasonable Redress Old Property Condition migrated-2025

This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202116813)

20 May 2022 Case 202116813 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202110036)

6 May 2022 Case 202110036 Reasonable Redress Managing Relations

The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202101154)

15 Apr 2022 Case 202101154 Reasonable Redress Old Property Condition migrated-2025

The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202017368)

25 Feb 2022 Case 202017368 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202106689)

10 Feb 2022 Case 202106689 Reasonable Redress Old Property Condition migrated-2025

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202014001)

27 Jan 2022 Case 202014001 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202114197)

25 Jan 2022 Case 202114197 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord's handling of the damage to the resident's balcony.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)