Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202417115 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background In early 2023, the resident reported a damp and mould problem affecting […]
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.
The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.
The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour.
The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.
The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs.
The complaint is about the landlord’s handling of the resident’s request for a car parking space.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |