Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |