Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "Clarion Housing Association Limited" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 11 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

Most recent first

Clarion Housing Association Limited (202229270)

31 Oct 2023 Case 202229270 Reasonable Redress Financial

The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202202829)

20 Sep 2023 Case 202202829 Reasonable Redress Managing Relations

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202205171)

14 Aug 2023 Case 202205171 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202207384)

18 Jul 2023 Case 202207384 Reasonable Redress Financial

REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202117029)

27 Jun 2023 Case 202117029 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202112113)

12 Jun 2023 Case 202112113 Reasonable Redress Estate Management

The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202103858)

18 May 2023 Case 202103858 Reasonable Redress Old Property Condition migrated-2025

REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202206997)

19 Apr 2023 Case 202206997 Reasonable Redress ASB/Abuse/Nuisance

REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202203423)

17 Apr 2023 Case 202203423 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202125676)

11 Apr 2023 Case 202125676 Reasonable Redress Financial

The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202106127)

7 Feb 2023 Case 202106127 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)