Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "Clarion Housing Association Limited" × Year: 2022 × Outcome: Reasonable_Redress ×

Showing 15 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

Most recent first

Clarion Housing Association Limited (202119286)

21 Nov 2022 Case 202119286 Reasonable Redress Financial

The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202110226)

31 Oct 2022 Case 202110226 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202109325)

26 Jul 2022 Case 202109325 Reasonable Redress Occupancy Rights

The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202014288)

7 Jul 2022 Case 202014288 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202108929)

6 May 2022 Case 202108929 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202015561)

7 Apr 2022 Case 202015561 Reasonable Redress Old Property Condition migrated-2025

REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202102780)

30 Mar 2022 Case 202102780 Reasonable Redress Estate Management

The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202112683)

28 Mar 2022 Case 202112683 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202116441)

28 Mar 2022 Case 202116441 Reasonable Redress Managing Relations

The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202013334)

11 Mar 2022 Case 202013334 Reasonable Redress Old Property Condition migrated-2025

The resident has complained about the replacement of her windows.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202110192)

4 Mar 2022 Case 202110192 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of a kitchen unit replacement.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202110164)

25 Feb 2022 Case 202110164 Reasonable Redress Managing Relations

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202107098)

11 Feb 2022 Case 202107098 Reasonable Redress ASB/Abuse/Nuisance

REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202119560)

7 Feb 2022 Case 202119560 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to a window.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202103528)

24 Jan 2022 Case 202103528 Reasonable Redress ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)