Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202514685 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The landlord installed a new boiler in the resident’s […]
Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident signed a shared ownership leasehold agreement in 2004. […]
The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs.
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The landlord’s handling of the resident’s request for it to install a lift in her building.
The complaint is about the landlord’s handling of repairs to the bathroom.
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
This complaint is about the landlord’s handling of reports about drain blockages and smells.
The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
The complaint is about the landlord’s handling of the resident’s rehousing request.
The complaint is about the landlord’s handling of repairs to the resident’s windows.
The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.
The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |