Metropolitan Thames Valley Housing (MTV) (202316180)
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sparrow Shared Ownership Limited (202309277)
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
Clarion Housing Association Limited (202231388)
The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202322513)
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
Stonewater Limited (202336531)
This complaint is about the landlord’s handling of reports of water ingress at the property.
A2Dominion Housing Group Limited (202334443)
The landlord’s handling of the resident’s request for it to install a lift in her building.
Orbit Group Limited (202318854)
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
Stonewater Limited (202329801)
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202331458)
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202306482)
The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. Complaint handling.
A2Dominion Housing Group Limited (202321836)
The complaint is about the landlord’s handling of repairs to the bathroom.
Notting Hill Genesis (NHG) (202326016)
The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.
Platform Housing Group Limited (202331192)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
Stonewater Limited (202302280)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
London & Quadrant Housing Trust (L&Q) (202307487)
The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.
Peabody Trust (202314939)
The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the landlord had mislaid her direct debit form. How the landlord calculated the resident’s service charges. The landlord’s handling of the resident’s data.
The Extracare Charitable Trust (202319027)
The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property.
Abri Group Limited (202234501)
The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202309638)
The landlord’s handling of the resident’s: Request for a refund of rent overpayments. Correspondence from 29 August 2023 onwards.
Midland Heart Limited (202326767)
The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the landlord’s system. The associated complaint.
Regenda Limited (202300456)
The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase.
Southern Housing (202330144)
The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling.
The Guinness Partnership Limited (202319222)
The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her property. The associated complaint.
A2Dominion Housing Group Limited (202323177)
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
Peabody Trust (202308551)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary move to carry out major repair works. We have also considered the landlord’s handling of the complaint.
Bury Metropolitan Borough Council (202233574)
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202302237)
The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202314328)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Eastlight Community Homes Limited (202313995)
The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.
Clarion Housing Association Limited (202231359)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The complaint and level of compensation offered.
Clarion Housing Association Limited (202320698)
The complaint is about the landlord’s response to the resident’s concerns about service charges.
Hyde Housing Association Limited (202317915)
The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.
London Borough of Hackney (202207449)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.
London Borough of Hackney (202227662)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.
Peabody Trust (202316568)
The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.
Plus Dane Housing Limited (202303061)
The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.
Clarion Housing Association Limited (202234694)
The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.
Flagship Housing Group Limited (202317828)
The complaint is about the landlord’s response to the resident’s concerns about the property condition.
London & Quadrant Housing Trust (L&Q) (202303026)
The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
Peabody Trust (202221599)
The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to share his name and address with its cleaning contractor.
The Guinness Partnership Limited (202317224)
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
Westward Housing Group Limited (202312923)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
LiveWest Homes Limited (202317217)
The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.
Places for People Group Limited (202223965)
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
Sovereign Network Homes (Former Network Homes) (202315902)
The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint.
Together Housing Association Limited (202301946)
This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.
Clarion Housing Association Limited (202319186)
The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.
Islington Council (202318442)
This complaint is about how the landlord handled a leak into the resident’s property.
Richmond Housing Partnership Limited (202305144)
The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
Notting Hill Genesis (NHG) (202314025)
The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)