Abri Group Limited (202429771)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202308881)
The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.
Hyde Housing Association Limited (202432495)
The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.
London & Quadrant Housing Trust (202330468)
The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202429059)
The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint.
Warrington Housing Association Limited (202419571)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Your Housing Group Limited (202419290)
The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment.
Access Homes Housing Association Limited (202326268)
The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.
Clarion Housing Association Limited (202333219)
The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling.
London & Quadrant Housing Trust (202431045)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. Associated complaint.
Orbit Housing Association Limited (202325918)
The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.
Solo Housing (East Anglia) (202321835)
This complaint is about: The level of support the landlord provided as part of the resident’s license agreement. The cost of the resident’s room.
Southern Housing (202307505)
The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.
M&G UK Shared Ownership Limited (202333069)
The complaint is about the landlord’s handling of repairs to the district heating system.
Paragon Asra Housing Limited (202300282)
The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202315773)
The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202331734)
The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear boundary fence and gate. Associated complaint.
Haringey London Borough Council (202327825)
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
Sparrow Shared Ownership Limited (202304514)
The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.
Thanet District Council (202329279)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
Crawley Borough Council (202426918)
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
First Choice Homes Oldham Limited (202329065)
The complaint is about the landlord’s handling of a shower repair.
Incommunities Limited (202324651)
This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water supply.
London Borough of Islington (202331875)
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
Vivid Housing Limited (202317241)
The complaint is about the landlord’s handling of replacement windows.
Birmingham City Council (202314532)
The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.
Nottingham City Council (202323633)
The complaint is about the landlord’s response to the resident’s repair requests.
Southwark Council (202223626)
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.
London Borough of Islington (202326139)
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
Notting Hill Genesis (202313623)
The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.
Orbit Housing Association Limited (202322199)
The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.
Southern Housing (202428635)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for the shared garden to be split. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202224789)
The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.
North West Leicestershire District Council (202329499)
The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.
Royal Borough Of Greenwich (202302900)
The resident’s complaint is about the landlord’s handling of external repairs which were linked to mould growth. The Ombudsman is also considering the landlord’s complaint handling.
Southern Housing (202316840)
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
One Housing Group Limited (202345485)
The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.
Orbit Housing Association Limited (202324581)
The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint.
Southern Housing (202316712)
The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.
Southern Housing (202322976)
The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.
Barnsley Metropolitan Borough Council (202402589)
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
GreenSquareAccord Limited (202422878)
The complaint is about the handling of a request to paint fascia boards.
Peabody Trust (202308088)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.
Amplius Living (202220408)
The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint.
London Borough of Islington (202410898)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
Moat Homes Limited (202322845)
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
London & Quadrant Housing Trust (L&Q) (202316861)
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
Amplius Living (202424819)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs.
Clarion Housing Association Limited (202300316)
The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint.
Southwark Council (202411821)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to temporary accommodation.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)