Housing 21 (202347346)
The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. Damage to a carpet following a leak.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202422397)
The complaint is about the landlord’s handling of repairs to a defective toilet.
Paragon Asra Housing Limited (202325350)
The complaint is about the landlord’s handling of the resident’s reports of a wet room leak.
London & Quadrant Housing Trust (202422571)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint.
Vivid Housing Limited (202442788)
The complaint is about the resident’s reports of floods affecting the property.
Yorkshire Housing Limited (202442850)
The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse.
Sanctuary Housing Association (202340788)
The complaint is about the landlord’s handling of the repairs to the resident’s shower.
The Riverside Group Limited (202329952)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
Acis Group Limited (202413228)
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
LiveWest Homes Limited (202326721)
The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal contractor and the legality of its actions. Legality of the contractor’s actions in removing, storing, and charging for storage of vehicles. Landlord’s complaint handling.
Ashford Borough Council (202433225)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August 2024 and November 2024.
Plus Dane Housing Limited (202325300)
The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.
Flagship Housing Group Limited (202440443)
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
Homes Plus Limited (202340264)
The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.
London Borough of Enfield (202347217)
The resident’s complaint is about the landlord’s handling of his requests to replace his windows.
London Borough of Hackney (202334288)
The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and pipework lagging, and its compensation for these.
Midland Heart Limited (202327494)
The complaint is about the landlord’s handling of: reports about a leak. the associated complaint.
Newcastle City Council (202427543)
The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.
Notting Hill Genesis (202332704)
The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.
Richmond Housing Partnership Limited (202443255)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Birmingham City Council (202403026)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
London Borough of Islington (202426388)
The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without heating and hot water at the property.
Poplar Housing And Regeneration Community Association Limited (202331942)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.
The Riverside Group Limited (202423021)
The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs.
London & Quadrant Housing Trust (202214684)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
London & Quadrant Housing Trust (202434063)
The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.
Selwood Housing Society Limited (202414890)
The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, and his concerns about roof safety.
London Borough of Hammersmith and Fulham (202435920)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Newham (202420997)
REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Hackney (202400786)
The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property.
Notting Hill Genesis (202405804)
The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Yorkshire Housing Limited (202333578)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account.
Notting Hill Genesis (202440517)
The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint.
Southern Housing (202325589)
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
London Borough of Hackney (202402638)
The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint.
Peabody Trust (202344894)
The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s complaint.
London Borough of Hackney (202404637)
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days, and a stage 2 response within 20 working day. The landlord’s compensation policy …
Newlon Housing Trust (202401967)
The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint.
City of Westminster Council (202433464)
The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress into his property.
GreenSquareAccord Limited (202413916)
The complaint is about the landlord’s handling of reports of damp and mould.
Vivid Housing Limited (202329409)
The complaint is about the landlord’s response to the resident’s reports regarding roof repairs.
London & Quadrant Housing Trust (202409624)
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s complaint handling.
Southend on Sea City Council (202438044)
The complaint is about the landlord’s handling of reports of damp and mould.
London & Quadrant Housing Trust (202432377)
The complaint is about the landlord’s handling of the resident’s report of a roof leak.
Chelmer Housing Partnership Limited (202433911)
The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.
Amplius Living (202305231)
The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint.
London Borough of Hammersmith and Fulham (202319025)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation works. Reports of multiple outstanding repairs to the property when the resident moved in.
London Borough of Hackney (202338344)
The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the property. The complaint. In its stage 1 acknowledgement the landlord informed the resident that it would usually take 10 days to respond. The landlord provided its stage 1 response 60 …
Regenda Limited (202421753)
The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.
LiveWest Homes Limited (202318249)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)