Southwark Council (202003266)
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Islington Council (202010188)
The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling of repairs to the resident’s toilet seat.
Orbit Group Limited (202009846)
The complaint is about the landlord’s decision to remove CCTV at the property.
Sanctuary Housing Association (202008731)
The complaint is about the landlord’s maintenance of the boiler.
South Tyneside Homes (202005951)
The complaint is about: The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices from the local authority’s Housing Benefit service. The landlord’s handling of the associated complaint.
Brent Council (202003203)
The complaint is about: The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s response to a repair reported about the side gate lock. The landlord’s response to the resident’s concerns about the cleaning service on the estate. The landlord’s handling of the associated …
Sanctuary Housing Association (201914691)
This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.
Midland Heart Limited (202007704)
The complaint refers to: The landlord’s administration of the resident’s rent account.
Sanctuary Housing Association (202002647)
The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints handling.
London Borough of Hackney (201914186)
REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (201909073)
This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his building following the discovery of a decomposing body in a neighbour’s flat.
Stafford & Rural Homes (201914039)
The Complaint is about the landlord’s response to residents’ reports about: The level of compensation provided for acknowledged repairs failures at the property. Inappropriate conduct and attending the property without notice. Complaints handling.
Sanctuary Housing Association (202003183)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
Hammersmith and Fulham Council (202005270)
The complaint concerns the landlord’s handling of repairs to the resident’s fence.
Vivid Housing Limited (202008502)
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s key return at the end of the tenancy.
Brent Council (201905225)
The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations
Moat Housing Group Limited (202008169)
The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.
Cheshire Peaks & Plains Housing Trust (202004898)
The complaint is about the landlord’s response to a plumbing repair.
Metropolitan Housing Trust Limited (202000692)
The landlord’s response to the resident’s request for maintenance and cyclical works at the property.
Peabody Trust 2018 (202002309)
REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant H T (201908355)
The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the amount of compensation it subsequently offered.
Metropolitan Housing Trust Limited (202004538)
The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; associated formal complaint.
Yarlington Housing Group (202006045)
The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.
Gloucester City Homes Limited (201916109)
The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord took too long to respond to a leak and the resulting remedial works The landlord took too long to remove an abandoned mattress by the property
Peabody Trust (202000513)
REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Jigsaw Homes Group Limited (201910414)
The resident complains about the landlord’s response to his requests for CCTV footage.
Trafford Housing Trust Limited (201914651)
The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.
Peabody Enterprises Limited (202005167)
REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Clarion Housing Association Limited (201906498)
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Home Group Limited (201904586)
The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.
Home Group Limited (202005646)
The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter.
Sovereign Housing Association Limited (201914045)
The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale of their home.
Croydon Council (202005546)
The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce a revised invoice for section 20 works. The landlord’s handling …
Home Group Limited (202001298)
The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.
Metropolitan Housing Trust Limited (201907476)
The complaint is about:
Royal Borough of Kensington and Chelsea (201913984)
The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.
A2Dominion Housing Group Limited (202001096)
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)