Stonewater Limited (202305674)
This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202210484)
The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.
Islington Council (202234306)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Aster Group Limited (202209256)
The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.
Stonewater Limited (202303389)
REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (NHG) (202305135)
The complaint is about the landlord’s handling of the remedial works to the property following a flood.
Platform Housing Group Limited (202231124)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
Clarion Housing Association Limited (202213067)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Peabody Trust (202226388)
The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.
Clarion Housing Association Limited (202229282)
This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.
Stevenage Borough Council (202216063)
The complaint is about the landlord’s response to the resident concerning a fire at the block.
Stonewater Limited (202231044)
The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.
Peabody Trust (202207942)
The complaint is about the condition of the property at the start of the tenancy.
Nottingham City Homes Limited (202228693)
The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.
London & Quadrant Housing Trust (L&Q) (202219957)
The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202314354)
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.
Tower Hamlets Homes (202214609)
The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022.
Peabody Trust (202200342)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.
Golding Homes Limited (202213912)
The complaint is about the landlord’s handling of a staircasing application made by the resident.
London & Quadrant Housing Trust (L&Q) (202208759)
The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.
Peabody Trust (202205908)
The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.
Clarion Housing Association Limited (202206428)
The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.
Abri Group Limited (202206759)
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
Clarion Housing Association Limited (202204869)
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
Optivo (now Southern Housing) (202123226)
This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.
Community Gateway Association Limited (202209378)
The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.
Sovereign Network Homes (202220575)
The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.
Tamil Community Housing Association Limited (202123536)
The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202214095)
The complaint is about the landlord’s provision of information relating to: Parking. Snags and defects.
A2Dominion Housing Group Limited (202212450)
The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)