Longhurst Group Limited (202204944)
The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202209004)
REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]
Haringey London Borough Council (202211723)
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
Hyde Housing Association Limited (202121397)
The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.
Notting Hill Genesis (202114947)
The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.
One Vision Housing Limited (202214321)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.
Anchor Hanover Group (202121516)
The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.
Aster Group Limited (202216405)
The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.
BCP Council (202209571)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Bolton at Home Limited (202126641)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.
Grand Union Housing Group Limited (202212586)
The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.
Metropolitan Thames Valley Housing (202210199)
The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.
Gentoo Group Limited (202128308)
The complaint is about the tone, content and language used in correspondence the residents received from the landlord.
Newlon Housing Trust (202116050)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards.
Midland Heart Limited (202209468)
The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.
GreenSquareAccord Limited (202209779)
This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.
Housing Solutions (202119634)
The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and filming, blocking his disabled bay, property damage and garden issues.
Peabody Trust (201902535)
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
The Riverside Group Limited (202201403)
The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.
Derby Homes Limited (202119615)
The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.
Peabody Trust (202120748)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Metropolitan Thames Valley Housing (202204099)
The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling.
Leeds City Council (202202625)
The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.
Westminster City Council (202105425)
The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.
Platform Housing Group Limited (202116253)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.
Yorkshire Housing Limited (202200048)
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
Royal Borough of Kensington and Chelsea (202117496)
The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.
Clarion Housing Association Limited (202106127)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.
Home Group Limited (202202705)
The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.
The Guinness Partnership Limited (202112794)
The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.
Habinteg Housing Association Limited (202202823)
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.
Tower Hamlets Homes (202214086)
The complaint is about the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent level of compensation offered for this.
Regenda Limited (202126185)
This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint
Westminster Community Homes Limited (202207674)
The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.
Stonewater Limited (202113433)
The complaint is about the landlord’s handling of the resident’s request for repairs.
The Guinness Partnership Limited (202214004)
The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.
Platform Housing Group Limited (202015316)
The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the resident’s complaint regarding the service charges.
Rochdale Boroughwide Housing Limited (202206340)
The complaint is about
Sanctuary Housing Association (202205114)
The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed.
The Riverside Group Limited (202216106)
The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the wallpaper and a set of drawers in the resident’s bedroom.
The Riverside Group Limited (202207502)
The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.
Your Housing Limited (202127504)
The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.
Peabody Trust (202203065)
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
Guinness Housing Association Limited (202206324)
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
Tower Hamlets Homes (202213177)
The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.
Hammersmith and Fulham Council (202113566)
The complaint is about the landlord’s response to the resident’s reports regarding her sink.
Sanctuary Housing Association (202207322)
The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of the associated complaint.
Waltham Forest Council (202210177)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.
Citizen Housing (202201031)
The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff.
Orbit Group Limited (202211662)
The complaint is about the landlord’s response to the resident’s reports of broken fence posts.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)